Apex Hormone Health
Apex Hormone Health (“Apex Hormone Health,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at apexhormonehealth.com (the “Site”), use our online tools, request a consultation, or otherwise interact with us in person, by telehealth, or online.
By using our Site or services, you agree to the practices described in this Privacy Policy. If you do not agree with the terms outlined here, please do not use our Site or provide us with your personal information.
1. Information We Collect
We may collect the following types of information:
Information you provide directly, such as your name, email address, phone number, mailing address, date of birth, and any details you submit through our contact forms, appointment booking requests, newsletter signup, or symptom assessment tool.
Health-related information, including symptoms, medical history, and wellness goals you choose to share with us when requesting a consultation, completing an intake form, or using our symptom assessment tool, in connection with services such as hormone replacement therapy, testosterone replacement therapy, medical weight loss, peptide therapy, and functional medicine.
Appointment and communication information, including messages you send us, appointment preferences, and records of your communications with our staff or providers.
Technical information, collected automatically when you visit our Site, such as your IP address, browser type, device information, pages viewed, and referring URLs. This information may be gathered through cookies, web beacons, and similar analytics or advertising technologies.
Marketing preferences, including whether you have opted in to receive email newsletters, promotional messages, or SMS communications from us.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and schedule consultations or appointments
- Provide and coordinate in-person and telehealth services
- Communicate with you about your care, account, or requested services
- Send newsletters, wellness content, and promotional offers if you have opted in
- Improve our Site, services, and patient experience
- Analyze Site usage and traffic patterns
- Comply with legal, regulatory, and recordkeeping obligations
- Protect against fraud, unauthorized access, or misuse of our Site and services
3. Cookies and Tracking Technologies
Our Site may use cookies, pixels, and similar tracking technologies, including tools such as Google Analytics and social media advertising pixels, to understand how visitors use our Site and to deliver relevant content and advertising. These technologies may collect information such as browsing behavior, device type, and general location.
You can control cookies through your browser settings, including blocking or deleting them. Please note that disabling cookies may affect the functionality of certain features on our Site.
4. Third-Party Tools and Services
We work with select third-party vendors to operate parts of our Site and services, including:
- Symptom assessment and education tools hosted on third-party platforms, which you may use to explore hormone health topics and track your concerns
- Patient communication and newsletter platforms used to manage appointment scheduling, newsletter signups, and marketing communications
- Website hosting, analytics, and security providers
These third parties may have access to certain information solely to perform services on our behalf and are expected to handle it in accordance with applicable privacy and security standards. We do not control the privacy practices of third-party websites or tools linked from our Site, and we encourage you to review their respective privacy policies.
5. How We Share Your Information
We do not sell your personal information. We may share information with:
- Staff, providers, and administrative personnel involved in coordinating your care
- Service providers who support our Site, scheduling, communications, and marketing operations
- Business partners or advisors as needed to operate our practice
- Government authorities or other parties when required by law, regulation, or legal process, or to protect the rights, safety, or property of Apex Hormone Health, our patients, or others
6. Marketing Communications
If you have opted in to receive email or SMS communications from us, you may opt out at any time by following the unsubscribe instructions included in those communications, replying “STOP” to text messages, or contacting us directly using the information below. Please note that even if you opt out of marketing communications, we may still contact you regarding appointments or matters related to your care.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal and health-related information for as long as necessary to provide our services, maintain appropriate records, and comply with applicable legal and regulatory requirements.
9. Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, which may include the ability to request access to, correction of, or deletion of the information we hold about you, or to opt out of certain marketing communications. To exercise any of these rights, please contact us using the information below, and we will respond as required by applicable law.
10. Children’s Privacy
Our Site and services are intended for adults. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
11. Medical Disclaimer
The information provided on our Site, including our symptom assessment and education tools, is for general informational purposes only and is not intended as, and should not be relied upon as, medical advice, diagnosis, or treatment. Always consult with a qualified healthcare provider regarding any medical condition or before beginning any treatment, including hormone replacement therapy, testosterone replacement therapy, medical weight loss, or peptide therapy.
12. Third-Party Links
Our Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.
14. Governing Law
This Privacy Policy is governed by the laws of the State of Colorado, without regard to its conflict of law principles.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
Apex Hormone Health 19590 E Mainstreet, Suite 202 Parker, CO 80138
Phone: (720) 856-0200 Email: info@apexhormonehealth.com